|
|
 |
Frequently Asked Questions
General:
Products:
Site Usability:
Ordering:
Payment:
Customer Service:
E-mail & Privacy:
General:
Back
Products:
Back
Site Usability:
- How do I move from 1 product or department to the next?
Simply click on the left hand section of the
screen (under Departments) on Toys, Office or Household, and you will be taken to
the sub category or the specific product you are looking for. Alternatively, you
can type the description of the product in the Search box on the top right hand
section of the page, using terms such as baseball, hovercraft, laptop caddy etc.
- What do I do if I’ve lost username or password?
....
- What’s the quickest way to place an order?
From a product page, click on ‘Buy Now’, then
follow the simple instructions. You will need to include your Billing and Shipping
address (if different) and Credit Card information.
- Do I have to register in order to use your site?
No. We do not require you to register in order
to purchase a product on our site. We are committed to making our site as easy to
use as possible.
- What’s the benefit of registering with your site?
If registered, when you revisit our site you
can avoid your address information. Also, you are able to view your order history,
check order status, ship to multiple addresses on the same order etc.
- Where do I send my comments and suggestions about the site?
We welcome feedback on how to improve the
look and feel of our site, so please email your comments/suggestions to customerservice.mmp@gmail.com.
Back
Ordering:
- Can I change the delivery address?
Yes. Once you have entered your Billing Address,
ensure that the ‘Same as Billing Address’ button in the Shipping Address section
is unchecked. Then proceed to enter the shipping address.
- Can I ship products to different addresses on the same order?
Yes. On the ‘Basket’ page, click on ‘Ship
to Multiple Address’. You will then be asked to register in order to use this feature.
- Why is my basket empty?
You need to ensure you have clicked on the
‘Buy Now’ button for each product you wish to buy. If you have done this and the
basket is still empty, then please call 1-888-664-1595 (toll free) or email us at
customerservice.mmp@gmail.com.
- What happens after I place an order?
Once your order is placed, we will send you
a confirmation email with an order number. We then pick the order from our warehouse
and prepare it for shipment. Once the order ships, we will email you a tracking
number so that you can check its progress using our carrier’s website - to your
door.
- What shipping methods do you use?
We use UPS Ground Ship for all orders.
- How long does it take for you to ship an order from your warehouse?
We are able to ship orders within 2 business
days from our warehouse. Some items ship directly from the manufacturer and these
may take longer to ship.
- When will I receive my order?
UPS Ground will deliver your order within
7-10 business days. In addition there are 1-2 business days needed to process your
order and ship from the warehouse. Therefore if you place an order on the 5th, you
will likely receive it between the 17th and 22nd.
- Can I expedite shipping?
We plan to offer an expedited shipping service
starting December 1.
- How do I check out?
Click on ‘Buy Now’ on the product page. Click
on ‘Proceed to Checkout’ on the Basket Page. Complete the order by entering address
and credit card information.
- How do I view my previous orders?
If you already have an account set up, log
into it and click the link on the welcome page.
- Can I change my order?
If you wish to edit or change your order after
it has been placed, simply send us an email at customerservice.mmp@gmail.com
explaining the change. Remember to include your order reference number. If your
order has already been shipped, you will not be able to modify it. Follow our Returns
Policy guidelines if you wish to send back any part of your order (you will be liable
for return shipping cost).
- Can I cancel my order?
Yes. Send an email to customerservice.mmp@gmail.com
and include your order number. If your order has not been shipped, we are able to
cancel it. If your order has already shipped, please return it to us as defined
in our Returns Policy. You will only be liable for the cost of returning the product.
Back
Payment:
- Is it safe to use my credit card on your site?
Yes. Our site uses Verisign’s Secure Socket
Layering (SSL) encryption technology, an industry standard secure technology that
ensures safe Internet transmission of your personal information. We also validate
all credit cards prior to processing an order to ensure we are not processing a
stolen credit card.
- What types of credit card do you accept?
We accept Visa, MasterCard, American Express
and Discover.
- What is the Credit Card ID?
On the back of the credit card, this is the
3 digit number printed on the signature strip. We require this number in order to
validate that the person placing the order has possession of the credit card when
placing the order.
- Do you accept debit cards?
Yes. Enter Name, Card Number, Type, Expiry and ID in the same way as a Credit Card.
- Can I order directly via phone?
We encourage all customers to use our online ordering capability, however in the
event that this is not possible, you can call the 1-888-664-1595 number (toll free),
and leave a message with your name, phone number, e-mail address and a brief message.
We will contact you and obtain credit card details directly and process your order
this way.
- When does my credit card get charged?
We will process the charge for your order upon shipment.
Back
Customer Service:
- What are your Customer Service hours?
We are focused on providing the lowest possible
prices for our products and this means we do not employ a full time Customer Service
group. However, you can contact us anytime by phone (1-888-664-1595 toll free) or
email: customerservice.mmp@gmail.com our commitment is to respond within
1 business day.
- How soon can I expect a resolution of my problem?
Some problems are more complicated than others!
We commit to responding within 1 business day, and if your problem is not resolved
with our response we commit to working to resolve it in the quickest timeframe.
- What’s the best way to contact Customer Service?
You can reach us by email at
customerservice.mmp@gmail.com, or by phone at 1-888-664-1595 (toll
free). In each case, please leave your name, phone number, e-mail address and a
brief message.
Back
E-mail & Privacy:
Back
|
|
